Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination.
How soon can I expect delivery?
Our products take approximately 4 to 10 business days to ship, allowing for a meticulous quality assurance process.
Once your item is dispatched, you can typically expect your package to arrive within 3-7 business days.
What is your return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange.
Please see our Returns & Exchanges page for more details.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or through the carrier's website.
You can also track your order here on our website.
Are your products cruelty-free?
Yes, we are committed to offering cruelty-free beauty and skincare tools. None of our products are tested on animals.
Do you offer warranties on your products?
Yes, we stand behind the quality of our products. Many of our items come with manufacturer warranties. Please refer to the product description or contact us for more information.
How can I contact customer support?
You can reach our customer support team via email or through our Contact Us page. We strive to respond to all inquiries within 2-3 business days.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
Are your products suitable for all skin types?
While many of our products are designed to be gentle and suitable for most skin types, we recommend checking the product descriptions and consulting with a dermatologist if you have specific skin concerns or sensitivities.
